Frequently Asked Questions about MyPartners In Living Services:
Q: How do I contact MyPartners In Living ?
A: You can call us on (203)985-4448 or contact us.
Q: Why does MyPartners In Living offer Value Packages?
A: How do you put a price on a care with dignity, safety, and peace of mind? MyPartners offers Value Packages to give our Clients choices in care giving and more options at a reduced cost. With our Value Packages you can select the services you feel you need and can afford. Remember, however, that after the initial assessment by an independent Geriatric Care Manager, MyPartners will tailor our services to meet your requirements. Please call our office for an accurate rate estimate of the services that you request.CALL (203) 985-4448
Q: How can I pay for MyPartners In Living Services?
A: We understand that Care can be a very expensive proposition. For your convenience, we accept, Long Term Care Insurance, MasterCard, Visa, Cash, Checks, EFT and Money Orders. We will attempt to find sources for payment of our services if the Client doesn't have the resources. For instance there is a VA veterans program allowing up to $1956 per month for assistance to a Veteran and his/or her spouse. MyPartners will help you through the application process to enroll for this program.
Q: Can I change the method of payment?
A: Yes. MyPartners In Living will work with you to help you through this process. If we can find funding for your services from outside sources, rest assured that we will work hard to accomplish this task for you.
Q: What is your procedure for hiring Caregivers/Cleaners/Handyman?
A: We complete nationwide criminal backgrounds and, where appropriate, DMV checks. All of our Caregivers are bonded, drug screened, and any appropriate health checks are performed prior to hiring.MyPartners In Living is bound by the HIPPA Privacy laws and we do not share Client information with anyone without your permission. You can be assured that the MyPartners Caregiver is one of the best in the Industry.
Q. How much advance notice is required to request a MyPartners In Living Caregiver?
A: We would request that you give us as much notice as possible in order that we might match the MyPartners Caregiver with the Client. If you need a MyPartners In Living Caregiver on short notice, please don't hesitate to call. We understand that there are times when an emergency situation may occur. We reserve the right to add a small additional fee for emergency service. MyPartners In Living is noted for our fast response to emergency situations.
Q: Can I request a particular MyPartners Caregiver?
A: Yes. Our philosophy is to match up our Clients with a MyPartners In Living Caregiver(s) who make them happy.
Q: What happens if I do not like MyPartners Caregiver? Or I am not satisfied with his/her work?
A: Our goal is to provide our Clients a less stressful life. Part of our care plan is to match up the Client and Caregiver best suited for each other. If a Client doesn't feel that there is a good match with the Caregiver assigned, we will try to find a more suitable match. Your Geriatric Care Manager and our staff Supervisor will ensure that our Clients receive proper care and empathy.
Q: If the MyPartners In Living Caregiver that is assigned to a Client becomes sick or has a personal problem that prevents his/her arrival, will I be notified?
A: As we use a Telephony system to check on Caregivers, we will be notified within 5 minutes of the Caregiver not arriving as planned. At that time we will contact whoever is set up in the chain of contacts and we will immediately pursue replacing the Caregiver. This can become a problem in our area because of weather related difficulties. If we know that bad weather might be a problem we will be prepared to try and solve any problems that come up. Remember we are dedicated to helping our Clients to Age Gracefully.
Q: What insurance coverage should I have in case the MyPartners In Living Caregiver has an accident in my home?
A: We carry all necessary workmens compensation insurance. This should be sufficient for your protection. This is for the Client's protection as well as MyPartners In Living.
Q: Will MyPartners In Living pay all applicable State and Federal income taxes?
A: Yes one of the benefits for using our services is that you do not have to worry about who is paying the Caregivers taxes.
Q: If I hold a MyPartners In Living Gift Certificate can I use it to pay for services?
A: Yes. Please advise the Supervisor at the time of booking that you wish to pay using a MyPartners In Living Gift Certificate.
Q: If I like the MyPartners In Living Caregiver may I ask that they work only for me and not through the MyPartners In Living?
A: Yes, and if you have the time and expertise to pay taxes, keep insurance current, and schedule Caregivers when they take time off, we recommend it. It will save you some money, however, by contract you will be charged a placement fee and you must be prepared to employ the Caregiver on a permanent basis. This means that you will be responsible for workmens compensation insurance, state, and federal income tax deductions, forwarding these to the applicable government agencies and the responsibility of providing a W-2 at the end of the year. You will also need to get an additional rider on your Homeowners Insurance; Homeowners Insurance does not normally cover in home workers. The MyPartners In Living Caregiver may or may not wish to accept permanent employment and normally by contract are required to advise the Agency if an approach is made by the Client so we can all discuss the permanent placement of our Caregiver.
Q: Where can we receive new information about In-Home Care, Alzheimers, Dementia, and other Elder Care topics?
A: MyPartners In Living's web site www.mypartnersinliving.com offers a continuing series of free videos about Aging Gracefully! Please feel free to visit our site!
Q: Should I leave a list of the things I want the MyPartners In Living Caregiver to do?
A: It is wise to advise the Supervisor what you want done either cleaning, shopping, companion duties, or cooking at the assessment meeting. A detailed checklist is available for you to fill out in our Introductory Package. Please feel free to fill it out and give it to the Supervisor. Please be patient for the first few days, until the MyPartners In Living Caregiver gets comfortable with your planned routine.
Q: Can I ask the MyPartners In Living Caregiver to do shopping for the Client on the way to the assignment?
A: Yes. Just communicate with your Caregiver and remember that the expenses have to be reimbursed, you will be charged for the additional time involved along with the purchases.
Q: If I schedule a Caregiver can I leave the children with the MyPartners In Living Caregiver while I do some errands?
A: If it was not in the job description given to the MyPartners Caregiver, the responsibility for your children can not be extended to the Caregiver. The MyPartners In Living Caregiver has been selected for a specific job. If childcare was not in the job description given, we require additional training and background checks for caregivers working with children.
Q: We have pets, which are used to being in the house, will that be a problem?
A: Please advise us at the time of booking that there will be animals in the house and we will refer a Caregiver who is fond of animals and does not have allergies. We can also provide pet care and house sitting as part of our services. Please ask for details.
Cleaning Services
Q: What should I do if I find that I would like the Caregiver or Cleaner to do extra tasks that were not allocated at the time of booking?
A: Telephone the Agency and advise the Supervisor of the situation. The Caregiver or Cleaner or Handyman will normally do as much as possible in the time allocated attending to your priorities first. If you are not on the premises, he/she will leave a note explaining exactly what has been done and suggest an appropriate number of hours required for completion of the tasks. If the Caregiver, Cleaner, or Handyman has no other commitments, he/she may be able to stay longer at your request, to complete the work required. These requests have to be authorized by the Supervisor on duty before they can be performed. Please do not try to hire the Caregiver, Cleaner, or Handyman directly as they will be subject to immediate dismissal. As per our contract, you will be liable for the additional work anyway.
Q: What cleaning tools and products do I need to provide?
A: A vacuum cleaner with attachments, fresh liner bags, where applicable, mop and bucket, brooms for both inside and outside the residence, dustpan and brush, plenty of clean soft cloths, or paper towels, your preferred cleansers for bathrooms, kitchen and living areas, furniture polish or cleaner, dishwashing detergent, garbage bags, a small step-stool for higher areas etc. Generally, you will need to have on hand any items that would normally be used when cleaning your home.
You must ensure that all appliances and cords are in good working order and safe to use. If you also require the MyPartners Caregiver/Cleaner to wash and iron clothes, linen etc you will need to provide laundry detergent and spray starch (if you prefer a finisher for the ironing).
Q: We have not contracted for our household cleaning before should I follow-up the Caregiver/Cleaner while the work is being undertaken?
A: If there is a special way you like things to be done, please advise the Caregiver/cleaner prior to beginning of the service. Then you may ask the Caregiver to have you to check each area as it is completed. Caregiver/cleaners have been advised at their interview that your suggestions are to be considered as they are performing their task.
Home Maintenance & Handyman Task
Q: What insurance cover should I have in case the MyPartners Handyman has an accident on my premises?
A: We carry all applicable workmens comp and liability insurance. You do not need any additional insurance beyond your normal Household Dwelling Insurance. All of our Handymen and Cleaners are insured and bonded.
Q: Will the MyPartners Handyman hold trade qualifications or certification in this field?
A: This is a non-tradesman service. MyPartners Handymen may or may not hold trades licenses, but are usually experienced handy-persons or gardeners who enjoy using their talent and abilities in the area of home and garden maintenance. If you have a job that requires a licensed tradesman we will send the appropriate person.
Q: Will a MyPartners In Living Handyman give
me a quote?
A: The MyPartners In Living Handyman who accepts the referral to your job expects to be paid at the rates quoted. There is a $ 85 minimum rate for two hours on the initial visit. If further work needs to be completed this may be discussed with the Supervisor on duty, who will advise how many additional hours are required to complete the tasks and get your approval to proceed.
If you have any additional questions please feel free to give us a call (203)985-4448 to discuss a specific problem or request.Or contact us
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Our Stories
“ Hi Kathy, Sandy calling, I just wanted to tell you. I took my mother, Ruth out yesterday and she had some nice things to say about the aids Molly and Jane. I can't believe she had something nice to say, this is like a first since we have had aids taking care of her for years. I just wanted to tell you guys you are doing great! Take care, ”
Sandy
Hamden
